Return, Exchange & Refund Policy
At Avnee Collections, we strive to provide high-quality products and a seamless shopping experience. Please read our Return, Exchange, and Refund Policy carefully before placing an order.
Cancellation Policy
1. Orders can be cancelled only before they are shipped.
2. Once an order has been shipped, it cannot be cancelled through the website.
3. To request a cancellation before shipment, please contact our support team as soon as possible.
Cancellation Charges
Cancellation charges will be applicable based on the order status at the time of cancellation:
- Print State: No charges
- Pack State: ₹30 per order
- Handover State: ₹80 per order
- RTO (Return to Origin): ₹120 per order
Any eligible refund will be processed after deducting the applicable cancellation charges.
Return Policy
1. We offer a 3-day return window from the date of delivery for eligible products.
2. Return requests must be raised within 3 days of receiving the product.
3. Returns are accepted only if the product meets the return eligibility criteria mentioned below.
4. All return requests are subject to review and approval by Avnee Collections.
5. Products returned without prior approval may not be accepted.
Exchange Policy
1. Exchanges are subject to product availability.
2. If the requested replacement size or product is available, an exchange will be processed.
3. If the requested replacement product is unavailable, an eligible return and refund will be processed as per this policy.
4. Exchange requests are subject to verification and approval by Avnee Collections.
Mandatory Unboxing Video Requirement
A clear 360-degree package opening video is mandatory for all claims related to:
- o Wrong product received
- o Damaged product received
- o Missing items
- o Defective product received
The video must:
- o Start before opening the package.
- o Clearly show the sealed package from all sides.
- o Show the package being opened.
- o Clearly display the issue being reported.
For claims involving damaged products or wrong products received, the issue must be clearly visible in the video.
Claims submitted without a valid unboxing video may not be eligible for return, exchange, or refund.
Return Eligibility Criteria
To qualify for a return or exchange:
· The product must be unused, unwashed, and unworn.
· The product must be returned in its original condition.
· All original tags, labels, packaging, accessories, and invoices must be intact and attached to the product.
· Products with removed tags, damaged packaging, or signs of usage may not be accepted.
· Customized, altered, clearance-sale, or made-to-order products are not eligible for return or exchange.
Return Shipping
1. Pickup service is subject to availability in the customer’s location.
2. If pickup service is unavailable, the customer may be required to self-ship the product to the address provided by Avnee Collections.
3. If return shipping charges are applicable, the customer will be informed before the return process is initiated.
4. Return or exchange shipping charges may apply on a case-by-case basis.
Refund Process
1. Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your return request.
2. Approved refunds will be processed to the original payment method used during purchase wherever applicable.
3. Refund processing timelines may vary depending on the payment provider, bank, or payment method.
Refunds for Cash on Delivery (COD) Orders
1. For Cash on Delivery (COD) orders, refunds cannot be automatically reversed as no online payment method is available.
2. Upon approval of the return, eligible customers will receive a refund form through email, SMS, WhatsApp, or another communication channel.
3. Customers must submit accurate bank account or UPI details through the provided refund form within the specified timeframe.
4. Once the details are submitted and verified, the refund will be processed to the provided bank account or UPI ID.
5. If the refund form is not completed before it expires, the refund request may remain pending until the customer contacts Avnee Collections.
6. Customers may subsequently contact our support team, and eligible refunds may be processed through an alternative approved method, including UPI or bank transfer, subject to verification.
7. Avnee Collections shall not be responsible for delays caused by incorrect, incomplete, or inaccurate bank account or UPI details provided by the customer.
Important Notes
· Return and exchange requests raised after the 3-day return window will not be accepted.
· Avnee Collections reserves the right to reject returns that do not meet the conditions stated in this policy.
· Return, exchange, and refund approvals are solely at the discretion of Avnee Collections after verification.
· Return, exchange, and refund policies are subject to change without prior notice.
Contact Us
Avnee Collections
New Thippasandra Post
Bangalore, Karnataka – 560075
India
Phone: +91 9008671144
Email: studio@avneecollections.com
Alternate Email: avnee.collections@gmail.com